Return of goods

Right to withdraw from the contract of sale

11.1.1 The Buyer shall have the right to withdraw from the contract of sale of the Goods by notifying the Seller within 14 (fourteen) days without giving any reason. The Buyer may not exercise this right in the event of conclusion of one of the contracts listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.

11.1.2. The Buyer shall notify the Seller of the withdrawal from the sale and purchase contract in one of the following ways: by filling in the model withdrawal form or by submitting an explicit statement setting out his decision to withdraw from the contract. The notice of withdrawal shall be sent by email to info@lerochem.eu. Upon receipt of the Buyer's notification, the Seller shall immediately send an acknowledgement of receipt.

11.1.3. The period of 14 (fourteen) days for exercising the right of withdrawal shall be calculated as follows: a. in the case of a contract of sale, from the day on which the Buyer or the person indicated by the Buyer, other than the carrier, receives the goods ordered; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately, from the day on which the Buyer or the person indicated by the Buyer, other than the carrier, receives the last product; c. if the goods are delivered in different lots or instalments, from the date on which the Buyer or a person designated by him, other than the carrier, receives the last lot or instalment; d. if a contract is concluded for the delivery of the goods on a regular basis over a fixed period, from the date on which the Buyer or a person designated by him, other than the carrier, receives the first goods.

11.1.4 If the Buyer has withdrawn from the contract of sale before the goods have been delivered to him, the Seller shall treat such withdrawal by the Buyer as a rejection of the order and shall inform the Buyer accordingly at the e-mail address specified by him.

11.1.5 If the Buyer has withdrawn from the contract of sale after the goods have been delivered or after the Buyer has collected the goods, the provisions of Clause 11.6 of the Regulations shall apply.

11.2 Additional money-back guarantee by the Seller

11.2.1. After a period of 14 (fourteen) but not more than 30 (thirty) days from the date of delivery or collection of the goods, the Buyer shall be entitled to benefit from the Seller's additional money-back guarantee for the Buyer, provided that all the returned goods are in the authentic labels, protective bags and the original packaging, and that the single-use packaging is not damaged, i.e. the goods are not in the same condition as they were sold.

11.2.2 The Buyer must give notice of its intention to make use of this guarantee within 30 (thirty) calendar days of the date of delivery of the goods to the Buyer. The notification shall be sent by e-mail to info@lerochem.eu and must specify the goods to be returned.

11.2.3. If the notification is made within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, the provisions of Clause 11.1 of the Regulations shall apply.
11.2.4. if the notification is made after the expiry of the period of 14 (fourteen) calendar days, but no later than 30 (thirty) calendar days from the date of delivery of the goods to the Buyer, the Buyer shall bear all costs and risks associated with the return of the goods. In all cases, the goods must be returned to www.lerochem.eu before the expiry of the period of 30 (thirty) calendar days from the date of delivery or collection.

11.2.5 The Seller's additional money-back guarantee is not available for the following goods ordered:


11.2.5.1. gift vouchers;
11.2.5.2. packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
11.2.5.3. baby clothes;
11.2.5.4. toys, baby toys, baby care products;
11.2.5.5. goods which have been made to the Buyer's individual order or which are obviously tailored to the Buyer's needs or which, by their nature, cannot be returned to the Buyer after they have been delivered to the Buyer due to loss of merchantability, perishability or expiry;
11.2.5.6. goods in the N-18 range;
11.2.5.7 Footwear;
11.2.5.8. Clothing.


11.2.6 The procedure for the return of goods and refunds is set out in Clause 11.6 of the Rules.


11.3 Rules for the exchange and return of goods of satisfactory quality


11.3.1 The Buyer shall have the right to replace the purchased goods within 14 (fourteen) days from the date of delivery of the goods to him with similar goods of a different size, shape, shape, colour, model or complete set of goods. If a price difference arises as a result of the exchange, the Buyer shall pay the Seller in accordance with the recalculated prices. The Buyer's notification of his/her wish to exercise the right provided for in this clause of the Regulations, together with the specified returned goods, shall be sent by e-mail to info@lerochem.eu.

11.3.2. If the Buyer does not like the shape, size, colour, model or completeness of the purchased goods, the goods shall be exchanged and returned in accordance with the "Retail Trade Rules" approved by the Government of the Republic of Lithuania Resolution No. 738 of 22 July 2014. Within the period provided for in Clause 11.3.1 of the Rules, the Buyer shall have the right to replace and return any goods not included in this list:

11.3.2.1. tobacco and tobacco products;
11.3.2.2. perfumery, cosmetics and toilet preparations;
11.3.2.3. photographic and cinematographic goods;
11.3.2.4. printed books, reproductions and other articles of the printing industry;
11.3.2.5. fabrics;
11.3.2.6. carpet floor coverings, other than carpets and rugs;
11.3.2.7. knitted underwear for men, boys, women or girls;
11.3.2.8. babies' garments;
11.3.2.9. tights, stockings, socks and other similar articles;
11.3.2.10. Men's, boys', women's or girls' sewn underwear, nightdresses, pyjamas and similar articles;
11.3.2.11. Brassières, girdles, corsets and similar articles;
11.3.2.12. pearls, precious stones, precious metals and articles thereof, excluding imitation jewellery;
11.3.2.13. machinery and mechanical appliances;
11.3.2.14. electrical machinery and apparatus, sound recording and reproducing apparatus and television video and sound recording and reproducing apparatus;
11.3.2.15. ground vehicles
11.3.2.16. ships, boats and floating installations
11.3.2.17. optical, photographic, cinematographic, measuring, control, medical or surgical instruments and apparatus;
11.3.2.18. clocks;
11.3.2.19. musical instruments;
11.3.2.20. arms and ammunition;
11.3.2.21. furniture, bedding, chandeliers;
11.3.2.22. toys, games, except sporting and fishing equipment;
11.3.2.23. works of art, collectors' items and antiques;
11.3.2.24. plants, animals and foodstuffs of suitable quality;
11.3.2.25. weighed and measured goods which have been specially prepared, cut, sliced, etc. at the request of the consumer.


11.3.3 Upon receipt of the Goods, the Seller undertakes to replace them with the same Goods only in the shape, size, colour, model or completeness specified by the Buyer. If the Seller does not have suitable goods for replacement, the Seller shall refund the money paid for the goods to the Buyer. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the Buyer's wish to exercise this right, and if the Goods have not been returned by the Buyer to the Seller, the time limit provided for in this clause shall run from the date of the Goods' return to the Seller.

11.3.4 By accepting these Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.

11.3.5 The procedure for the return of Goods and monies is set out in clause 11.6 of the Conditions.


11.4 Rules for the exchange and return of goods of unsatisfactory quality


11.4.1. Defects of the sold goods shall be eliminated, low-quality goods shall be replaced and returned in accordance with the procedure set out in the Rules and taking into account the requirements of the legislation of the Republic of Lithuania.
11.4.2 If the Buyer has purchased goods of inadequate quality and has indicated this in the handover and acceptance document (if not, the provisions of Clause 11.3 of the Regulations shall apply), or if the inadequate quality of the goods is due to a manufacturing defect existing at the time of the purchase of the goods or to a failure to comply with the manufacturer's specifications, the Buyer may return the goods and, at its option, may demand:


11.4.2.1. the Seller to remedy the defects in the goods free of charge within a reasonable time if the defects can be remedied;

11.4.2.2. a corresponding reduction in the purchase price;

11.4.2.3. to replace the goods with goods of equivalent quality, unless the defects are minor or caused by the Buyer;

11.4.2.4. to refund the price paid and to withdraw from the contract of sale where the sale of goods of defective quality constitutes a material breach of the order.

11.4.3 The Buyer may choose only one of the remedies provided for in Clause 11.4.2 of the Regulations. The Buyer must express his choice when returning the goods. If, after the Buyer has chosen the remedy provided for in Clause 11.4.2, the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in Clause 11.4.2. The Buyer shall not be entitled to change the remedy chosen. The Buyer shall not be entitled to terminate the contract of sale if the defect in the goods is minor.

11.4.4 The Buyer must comply with the following conditions in order to return the goods:

11.4.4.1. notify the Seller by email to info@lerochem.eu, the notification must specify the goods to be returned;

11.4.4.2. provide the document of purchase of the goods, the warranty card (if issued);

11.4.4.3. submit a free-form request.

11.4.5 The Buyer may exercise the right to return goods of unsatisfactory quality within the quality guarantee period specified in the purchase document.


11.4.6. The Seller shall have the right not to accept the Buyer's returns if the Buyer does not comply with the return procedure set out in the Rules.

11.4.7 The Buyer shall pay for the cost of delivery of the goods and the cost of returning the goods, and the Seller, if satisfied that the goods have been returned for faulty quality, shall reimburse the Buyer for the cost of delivery and return, except for the exemptions set out in the Conditions. The return of goods shall be governed by Clause 11.6 of the Conditions.

11.4.8. money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the faulty quality of the Goods, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall be calculated as of the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.

11.4.9 No refunds will be given for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or for an improper purpose.

11.4.10. Separate rules for the return of faulty goods may be set out in the guarantee vouchers (warranties) accompanying the goods.

11.5 Replacement and return of goods in the event of non-delivery

11.5.1. If the Buyer has been delivered the wrong goods, the Buyer must inform the Seller immediately, but not later than within 7 (seven) working days, by e-mail to info@lerochem.eu or by calling +370 675 50384. The Seller undertakes to collect such goods and replace them with suitable goods at its own expense. In the event that the Seller does not have the goods ordered, the Seller shall refund to the Buyer the money paid for the goods(s). The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of cancellation, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall run from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.


11.5.2 The procedure for the return of Goods and monies is set out in clause 11.6 of the Conditions.

11.6 Return of Goods and Money

11.6.1 For goods purchased from www.lerochem.eu Partners, the Buyer must contact directly the specific Lerochem.eu Partner from whom the goods were purchased.

11.6.2 The right to return the goods may be exercised by the Buyer only if the time limit for returning the goods has not been missed. When returning the goods in the cases specified in Clauses 11.1 - 11.3 of the Rules, additional requirements apply: the goods have not been damaged or substantially changed in appearance, nor have they been used - all returned goods must have authentic labels, protective bags and original packaging.

11.6.3. All gifts that accompanied the purchased goods must be returned at the same time, unless the purchased goods are being returned for defects in their quality and the accompanying gifts have, by their nature, been consumed within the period between the purchase of the goods and the discovery of the defect in the goods or the expiry of the shelf-life of the accompanying gifts.

11.6.4 When returning the goods, the Buyer must provide the sender's address and pack the goods properly to prevent damage during shipment. The Seller will not refund any money for goods that have been damaged during shipment. The Seller shall not be liable for parcels which have been sent incorrectly packaged, with an incorrect address, or if they have been lost or damaged during the course of shipment.

11.6.5 If the Buyer has purchased a set of Goods on www.lerochem.eu, the Buyer must return the entire set of Goods to the Seller, i.e. the Buyer shall only have the rights to return the Goods in respect of all the Goods in the set. In the event that any of the goods in the set does not meet the requirements set out in Clause 11.6.2 of the Regulations, the Seller shall have the right to refuse to accept the return of the whole set of goods.

11.6.6 The Buyer, having exercised the rights provided for in Clauses 11.1 to 11.5 of the Regulations, shall comply with the requirements for the return of the Goods set out in the Regulations and shall follow the procedures set out therein.


11.6.7 The Buyer may return the Goods by delivering them to the Seller's collection centres, by returning them by courier or by sending them by post. The Goods must be returned to the Seller at the address specified in the acknowledgement of receipt of the withdrawal notice sent by the Seller to the Buyer. The procedure and conditions of delivery of heavy goods (for quality assessment, replacement, repair or return) to the Seller shall be agreed between the Buyer and the Seller separately by telephone or by e-mail info@lerochem.eu, or the Buyer shall deliver the goods to the warehouse in Klaipėda himself.


11.6.8. If the Seller has delivered the goods to the Buyer's home and it is not possible to return the goods in one of these ways, the Seller shall collect the goods from the Buyer at its own expense.


11.6.9 If the Buyer has exercised the rights set out in Clauses 11.1, 11.3 to 11.5 of the Regulations, the money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification, and if the goods have not been returned by the Buyer to the Seller, the time limit set out in this Clause shall be calculated as of the date of the return of the goods to the Seller. If the Buyer has made use of the additional money-back guarantee, the Buyer shall be subject to a 30 (thirty) calendar day refund period starting from the date of return of the goods to the Seller.

11.6.10. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.

11.6.11. Upon exercise of the rights set out in Clauses 11.1 to 11.3 of the Terms and Conditions, the Buyer shall be refunded: the price of the Goods, the administrative fee, if applicable, and the delivery costs. Upon exercise of the rights set out in Clauses 11.4 to 11.5 of the Regulations, the Buyer shall be refunded: the price of the Goods, the administrative fee, if applicable, the delivery costs of the Goods, the cost of returning the Goods.

11.6.12. If the Buyer has chosen a delivery method other than the cheapest one offered by the Seller, the costs of the other delivery method chosen by the Buyer in excess of the costs of this method shall not be refunded.


11.6.13. The Seller shall be entitled to withhold any refund to the Consumer until the Goods have been returned to the Seller and have been checked for compliance with clause 11.6.2 of the Conditions.


11.6.14. If a price difference arises from the exchange of Goods, the Buyer shall pay the Seller in accordance with the recalculated prices.