Lietuvių
Latviešu
Rules for buying and selling goods in the online shop www.lerochem.eu
Definitions
1.1.Seller - private legal entity UAB "Lerochemas", registered in the Register of Legal Entities of the Republic of Lithuania, legal entity code 305084382, VAT payer code LT100012307318, registered office address Laukininkų g. 26-21 Klaipėda, LT-95145 Klaipėda, correspondence address Baltijos pr. 93-30, Klaipėda.
1.2. Lerochem.eu - electronic shop located at www.lerochem.eu .
1.3. Buyer - 1) a natural person with legal capacity, i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court order; 2) a minor aged between fourteen and eighteen who has the consent of his/her parents or guardians, unless he/she has been emancipated; 3) a legal person; 4) duly authorised representatives of all the above-mentioned persons.
1.4 The Parties are the Buyer and the Seller together.
1.5 Partner of the Seller - a legal entity: 1) selling goods or providing services on www.lerochem.lt, as well as a legal entity used to fulfil the Buyer's order; 2) with whom joint promotions or projects are carried out on www.lerochem.eu, on the web pages of this legal entity, or on any media in which www.lerochem.eu and the promotions or projects of this legal entity are to be described, announced.
1.6 Personal data means any information relating to a natural person, i.e. a data subject, whose identity is known or can be identified, directly or indirectly, by reference to data such as a personal identification number or to one or more factors specific to that person, such as his or her physical, physiological, psychological, economic, cultural or social characteristics.
1.7 "Rules" means these "Rules for the purchase and sale of goods in the online shop www.lerochem.eu".
1.8 Account - the result of the Customer's registration on www.lerochem.eu, which leads to the creation of an account (account) that stores his/her personal data and order history.
1.9. Privacy Policy - a document approved by the Seller, which sets out the basic rules for the collection, collection, processing and storage of Personal Data when using www.lerochem.eu.
1.10. Silutes ave. 105B, Klaipėda Lithuania
General provisions
2.1 The Buyer confirms the Terms and Conditions by reading them and by ticking the box next to the statement "I have read and agree to the Rules for the purchase and sale of goods in the electronic shop lerochem.eu". The Rules thus approved shall be a binding legal document for the Parties, setting out the rights and obligations of the Buyer and the Seller, the conditions for the purchase of goods and payment for them, the procedure for the delivery and return of goods, the liability of the Parties, and other conditions relating to the purchase - sale of goods at lerochem.eu.
2.2 By creating an account at www.lerochem.eu, the Buyer accepts the Terms and Conditions during the first registration. If the Buyer accepts the Terms and Conditions at the time of the first registration (creation of the account), a long-term purchase and sale agreement shall be concluded between the Buyer and the Seller. The Terms and Conditions approved at the time of the first registration shall apply to all purchases made by the Buyer until the updated Terms and Conditions are published. Information about updates to the Terms and Conditions is available on the Website.
2.3 Only Buyers, as defined in Clause 1.3 of the Terms and Conditions, are entitled to make purchases on lerochem.eu. By accepting the Terms and Conditions and reading the Privacy Policy (Clause 2.4 of the Terms and Conditions), the Buyer confirms that he/she is entitled to purchase goods on lerochem.eu.
2.4 In case of necessity or in the circumstances provided for by the legislation of the Republic of Lithuania, the Seller shall have the right to change, amend or supplement the Rules. The Buyers will be informed about this when logging in to lerochem.eu or when buying goods at lerochem.eu for the first time after the entry into force of the new version of the Terms and Conditions.
2.5 The Buyer is obliged to familiarize himself with the Privacy Policy approved and made public by the Seller. The Buyer shall express his/her consent or disagreement with specific uses of the Buyer's Personal Data in accordance with the procedures set out in the Privacy Policy itself.
2.6 If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, it is the Buyer's responsibility in all cases to provide the Seller with a valid e-mail address that belongs to the Buyer.
Ordering of goods, moment of creation of the legal relationship of sale and purchase
3.1 The Buyer may order goods on lerochem.eu by choosing one of the following methods:
3.1.1. by registering online at lerochem.eu (by entering his/her registration name and password);
3.1.2. online without registering at lerochem.eu;
3.1.3. by telephone;
3.1.4. at a collection centre.
3.1.5. by e-mail
3.2 When ordering goods by one of the methods specified in Clauses 3.1.1 - 3.1.2 of the Regulations, the Buyer must indicate in the relevant information fields provided by the Seller the Personal Data necessary for the proper execution of the order, as provided for in the Privacy Policy
3.3 Customers who place an order by telephone, at a collection centre or by e-mail shall be subject to the provisions of the Terms and Conditions and Privacy Policy. By placing an order, they accept the Terms and Conditions.
3.4 When the Buyer, having selected the goods or services to be purchased and having formed a shopping cart, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it shall be deemed that a legal relationship of sale and purchase has been established and a contract of sale and purchase has been entered into between the Seller and the Buyer. The Seller shall send the Buyer a link to the applicable Terms and Conditions together with the order confirmation to the e-mail address provided by the Buyer.
3.5 By confirming the Terms and Conditions, the Buyer agrees that the instructions for the item(s) ordered by him/her shall be made available to the Seller in the Lithuanian language no later than at the time of delivery of the item(s) in accordance with the procedure set out in the Terms and Conditions and the Privacy Policy to the e-mail address provided by the Buyer to the Seller. All essential information about the product and its features is contained in the product description on lerochem.eu.
3.6 Each Buyer's order is stored in the lerochem.eu database.
Buyer's rights
4.1 The Customer has the right to purchase goods and order services on lerochem.eu in accordance with these Terms and Conditions. When ordering goods offered by the Seller's partners and marked as "Partner's goods" or services provided by the Seller's partners, the Buyer may be subject to the terms and conditions of provision of the goods or services set out by the Seller's partners, which shall be made available to the Buyer prior to the ordering of such goods or services.
4.2 The Buyer shall have the right to cancel an order in accordance with the procedure set out in these Terms and Conditions.
4.3 The Buyer shall have the right to withdraw from the Contract in accordance with the procedure set out in these Conditions.
4.4 The Buyer shall have the right to exchange or return the goods purchased in accordance with the procedure set out in the Regulations.
4.5 The Buyer shall have other rights set out in these Terms and Conditions, the Privacy Policy and the legislation of the Republic of Lithuania.
Obligations of the Buyer
5.1 The Buyer, using lerochem.eu, is obliged to fulfill his/her obligations, to comply with these Terms and Conditions, the Privacy Policy, other terms and conditions explicitly stated by lerochem.eu and not to violate the legislation of the Republic of Lithuania.
5.2 The Buyer is obliged to pay for the ordered goods or services and to accept them in accordance with the procedure set out in these Terms and Conditions. Having chosen to collect the goods at a collection centre, the Buyer must collect the goods at the selected collection centre within the time limits set out in the Terms and Conditions.
Seller's rights
6.1 The Seller shall have the right to modify, suspend or discontinue the operation of some or part of the functions of lerochem.eu, as well as to modify the layout of the elements of lerochem.eu.
6.2 The Seller has the right to suspend or terminate the operation of lerochem.eu. In such a case, all accepted and confirmed orders of the Buyers shall be terminated and no new orders shall be accepted.
6.3. In the event of a significant change in the conditions of provision of services (e.g. change in market conditions, change in legislation, etc.), the Seller shall have the right to change the scope or manner of provision of services provided by lerochem.eu, to suspend, terminate or charge for the services or part of the services. In the event of the Buyer's disagreement, the Buyer's order shall be cancelled.
6.4 If the Buyer attempts to undermine the stability or security of lerochem.eu or fails to comply with his/her obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer's access to lerochem.eu or, in exceptional cases, to cancel the Buyer's Account.
6.5 The Seller shall have the right to cancel the Buyer's order without prior notice if the Buyer fails to pay for the Goods within 3 (three) working days after having chosen the methods of payment provided for in Clauses 8.2.1 or 8.2.2 of the Regulations.
6.6 Where the Buyer chooses the method of payment provided for in Clause 8.2.3 of the Terms and Conditions, the Seller shall have the right to contact the Buyer using the details provided in the order in the event of any uncertainty regarding the information provided in the order. In such case, the delivery period shall commence from the date of contact with the Buyer. The Seller shall have the right to cancel the Buyer's order without prior notice (i) if the Seller is unable to contact the Buyer within 2 (two) working days after the order has been placed, or (ii) if the Buyer fails to provide the Seller with the requested information within the time limit specified by the Seller, or (iii) if the Buyer fails to provide the Seller with consent to the verification of his/her personal data.
6.7 The Seller shall have other rights set out in these Terms and Conditions, the Privacy Policy, other lerochem.eu documents and the legislation of the Republic of Lithuania.
Obligations of the Seller
7.1 The Seller undertakes to enable the Buyer to use the services provided by lerochem.eu under the conditions set out in these Terms and Conditions and other lerochem.eu documents.
7.2 The Seller undertakes to provide the Buyer with the information specified in Article 6.2287 of the Civil Code of the Republic of Lithuania in a clear and understandable manner.
7.3 The Seller undertakes to respect the privacy of the Buyer,. The Seller shall process the Buyer's Personal Data only in accordance with the procedure set out in the Terms and Conditions, the Privacy Policy and the legal acts of the Republic of Lithuania.
7.4 Prior to placing an order, the Seller shall inform the Buyer about the suspension or termination of the lerochem.eu functions relevant for the execution of the order, as well as the changes referred to in Clauses 6.2 - 6.3 of the Rules. Provision of information to lerochem.eu shall be deemed to be adequate notification. After the Seller has accepted the Buyer's order, the Buyer shall be informed about the suspension or termination of the lerochem.eu functions relevant for the fulfilment of this order by one of the contact details provided by the Buyer (by phone, sms message or e-mail).
7.5 Under the terms of the Terms and Conditions, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the Buyer's returns.
7.6 If the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer the Buyer an analogous or, as far as possible, a similar product. If the Buyer refuses to accept the goods offered as analogous or similar, the Seller undertakes to refund the Buyer the money paid within 14 (fourteen) working days in the case of prepayment, and in all cases to cancel the order.
7.7 If the Seller disagrees with the Buyer's claims, the Seller shall provide the Consumer with a detailed reasoned written reply within 14 (fourteen) calendar days from the date of receipt of the Buyer's request, unless otherwise provided for by the legislation of the Republic of Lithuania and the European Union.
7.8 The Seller undertakes to fulfil other obligations imposed on the Seller by the Rules, the Privacy Policy and the legislation of the Republic of Lithuania.
Prices, payment procedure and terms
8.1 The prices of the Goods in the order placed with lerochem.eu shall be quoted in Euros, including the VAT rate applicable at the time in accordance with the legislation.
8.2 The Buyer may pay for the ordered goods in one of the following ways:
8.2.1. by electronic banking;
8.2.2. by bank transfer;
8.2.3. by cash or bank card at the time of delivery/collection where available;
8.3 When the Seller receives payment for the Goods or confirmation of the financing of the purchase (if the Buyer has chosen the payment method set out in Clauses 8.2.4 - 8.2.5 of the Terms and Conditions), the order shall be confirmed and the delivery period shall begin.
8.4 By accepting the Terms and Conditions, the Buyer agrees that the documents of purchase of the Goods, i.e. the VAT invoices, which are also the warranty vouchers for the Goods, shall be provided to the Buyer electronically at the e-mail address specified in the Buyer's registration form immediately after the completion of the order. The VAT invoices shall specify the goods selected, the quantity, the discounts granted, the final price of the goods, including all taxes, and any other data required to be provided in accordance with the accounting legislation.
8.5 The Seller shall also place the VAT invoices of the goods purchased by the Buyer on the "My lerochem.eu" section of lerochem.eu. After the Buyer has placed an order, the Buyer will be able to view and print the order sheet - the pre-paid invoice in the section "My lerochem.eu".
8.6 The price of the Goods may not change after the Seller has confirmed the order, unless the price of the Goods has changed as a result of a technical error in the information systems, the correction of obvious errors (of the nature of a mistake), or other objective material reasons beyond the Seller's control (subject to proof of these reasons). If in such case the Buyer does not agree to purchase the product at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. In the event of cancellation in accordance with the procedure set out in this clause, the Buyer shall receive a full refund of all sums paid by him.
8.7 For a shopping cart containing a total price of all items below €1.99 (including VAT applicable at the time in accordance with law), an administration fee of €2.99 (including VAT applicable at the time in accordance with law) shall apply. By accepting the Terms and Conditions, the Buyer agrees to the application of the administration fee referred to in this clause and undertakes to pay it to the Seller. In cases where the Buyer is refunded for the Goods as provided for in the Regulations, the Buyer shall also be refunded the administration fee if the Buyer has paid it.
Delivery of Goods
9.1 When ordering the Goods, the Buyer may choose one of the delivery methods set out in Clauses 9.2 to 9.5 of the Conditions. The terms and conditions and rates for delivery of the Goods are set out in the "Delivery Terms".
9.2 If the Buyer chooses home delivery at the time of ordering:
9.2.1. the Buyer undertakes to specify the exact place of delivery.
9.2.2 The Buyer undertakes to accept the Goods himself. A valid proof of identity (ID card, passport or new driving licence) must be presented at the time of acceptance. If the Buyer is unable to accept the goods himself and the goods have been delivered to the address indicated by the Buyer, the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong person.
9.2.3 The Goods shall be delivered by the Seller or its authorised representative.
9.2.4 The home delivery service fee does not include the deposit of the ordered goods, which the Buyer may order additionally.
9.3 The Buyer may collect the Goods free of charge from one of the Collection Centres. If the Buyer chooses this method at the time of placing the order:
9.3.1. the ordered goods must be collected no later than within 3 (three) working days after the Seller has informed the Buyer by e-mail that the goods are available for collection.
9.3.2. When collecting the Goods, it is necessary to carry and present to the Seller's employee a valid identity document (identity card, passport or new driving licence).
9.4 If the Buyer chooses to have the Goods delivered to a Venipak or DPD self-service terminal at the time of placing the order:
9.4.1. goods weighing less than 10 kg may be collected from Venipak or DPD parcel self-service terminals. Goods heavier than 10 kg shall not be delivered to post offices or self-service terminals.
9.4.2. The item must be collected from Venipak or DPD parcel self-service terminal within 5 (five) calendar days after the Seller has informed the Buyer by e-mail that the item is available for collection
9.4.3. the terms of delivery and the fee applicable to the Buyer are described in the "Delivery Terms".
9.5 The Seller shall deliver the Goods to the Buyer in accordance with the terms set out in the descriptions of the Goods. These time limits are provisional and do not apply in cases where the Seller does not have the goods in stock and the Buyer is informed of a shortage of the goods ordered. By accepting these Conditions, the Buyer agrees that in exceptional cases the delivery of the Goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such event, the Seller undertakes to contact the Buyer immediately to agree the terms and conditions of delivery. If the Seller fails to deliver the goods within the specified time limit and the Parties do not agree on an additional time limit for the delivery of the goods, the Buyer may exercise the right set out in Clause 11.1 of the Terms and Conditions - to withdraw from the contract of sale of goods or services.
9.6 The Seller shall be exempt from liability for violation of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller or due to the circumstances beyond the control of the Buyer.
9.7 At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Good(s) together with the Seller or its authorised representative and sign the consignment handover/acceptance document. Once the Buyer has signed the document of delivery and acceptance of the consignment, the goods shall be deemed to have been delivered in good condition, with no damage attributable to defects other than manufacturing defects and with no discrepancies in the composition of the goods(s) (such as can be detected by an external inspection of the goods). If the Buyer notices that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the goods(s) are damaged and/or the goods(s) are not in the right condition, the Buyer shall note this in the handover/acceptance document and, in the presence of the Seller or his representative, draw up a free-form certificate of the damage/mismatch of the consignment and/or the goods(s). If the Buyer fails to do so, the Seller shall be exempted from liability for damage to the goods where the basis for such damage is not a manufacturing defect and for non-conformity of the goods with regard to the assembly of the goods, only if such non-conformity can be detected by an external inspection of the goods.
9.8 The risk of accidental loss or damage to the goods shall pass to the Buyer from the moment the goods are handed over to the Buyer.
9.9 If, in accordance with Clauses 9.2 to 9.6 of the Conditions, the Buyer fails to collect the Goods within the time limit or fails to deliver them to the Buyer and the Buyer has paid for the Goods and their delivery, the Representatives shall contact the Buyer to arrange an alternative time and/or method of delivery. If the Buyer still does not collect the goods or fails to deliver them, such goods shall be returned to the Seller, the order shall be cancelled and the Buyer shall be refunded the money paid for the goods, less the bank charges applicable to the Seller for returned bank transfers, the delivery charge, if applicable, and the administrative charge provided for in Clause 8.7 of these Conditions, if applicable.
9.10.If, in accordance with Clauses 9.2 to 9.5 of the Rules, the Buyer fails to collect the Goods within the time limit or fails to deliver them to the Buyer and the Buyer has not paid for the Goods, such Goods shall be returned to the Seller and the order cancelled.
Guarantee of the quality of the Goods and the period of fitness for use
10.1 The characteristics of each item sold by Lerochem.eu shall be set out in the description of each item.
10.2 The goods offered for purchase by the Seller are of satisfactory quality, i.e. the characteristics of the goods correspond to the description of the goods. The goods are in conformity with the consumer sales contract if:
10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product which the Seller has provided as a sample or model when advertising that product on Lerochem.eu;
10.2.2. the product is suitable for the purpose for which goods of that type are normally used;
10.2.3. the item meets the quality characteristics which are generally characteristic of goods of the same nature and which the Buyer may reasonably expect from the nature of the item and from the statements made publicly by the manufacturer of the item, its representative or the Seller, including advertising and labelling of the item, as to the specific characteristics of the item.
10.3 The Seller shall not be liable for the fact that the size, shape, colour or other parameters of the goods on Lerochem.eu may not correspond to the actual size, shape, colour or other parameters of the goods, due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller's control. The Buyer is advised to read the description of the goods.
10.4 The Seller grants a quality guarantee for different types of goods for a certain period of time, the specific term and other conditions of which shall be indicated in the descriptions of such goods or together with the invoice of the goods corresponding to the guarantee sheet.
10.5 The Seller's guarantee of quality shall not limit or restrict the rights of consumers under the law in the event of the purchase of goods or services of inadequate quality.
10.6 The Seller does not provide after-sales service (except for simple checks on the functioning of the goods which do not require special knowledge):
10.6.1. if the centre(s) providing warranty service is/are located outside the Republic of Lithuania, the Seller shall arrange for the Goods to be sent to such centre(s);
10.6.2. if the centre(s) providing after-sales service is/are located in the Republic of Lithuania, the Buyer shall be directed to such centre(s).
10.7 Information contained in information media is not covered by the warranty. Costs for data loss or restoration shall not be covered.
10.8 In cases where, in accordance with legislation, a certain shelf life is established for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer is given a realistic opportunity to make use of such goods before the expiry of the shelf life.
10.9 Information relating to the warranty conditions for individual types of goods shall be provided by separate enquiry to the Consultants.
Right of withdrawal, return and exchange procedures
11.1 Right of withdrawal
11.1.1 The Buyer shall have the right to withdraw from the contract of sale of the Goods by notifying the Seller within 14 (fourteen) days without giving any reason. The Buyer may not exercise this right in the event of conclusion of one of the contracts listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.
11.1.2. The Buyer shall notify the Seller of the withdrawal from the sale and purchase contract in one of the following ways: by filling in the model withdrawal form or by submitting an explicit statement setting out his decision to withdraw from the contract. The notice of withdrawal shall be sent by email to info@lerochem.eu. Upon receipt of the Buyer's notification, the Seller shall immediately send an acknowledgement of receipt.
11.1.3. The period of 14 (fourteen) days for exercising the right of withdrawal shall be calculated as follows: a. in the case of a contract of sale, from the day on which the Buyer or the person indicated by the Buyer, other than the carrier, receives the goods ordered; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately, from the day on which the Buyer or the person indicated by the Buyer, other than the carrier, receives the last product; c. if the goods are delivered in different lots or instalments, from the date on which the Buyer or a person designated by him, other than the carrier, receives the last lot or instalment; d. if a contract is concluded for the delivery of the goods on a regular basis over a fixed period, from the date on which the Buyer or a person designated by him, other than the carrier, receives the first goods.
11.1.4 If the Buyer has withdrawn from the contract of sale before the goods have been delivered to him, the Seller shall treat such withdrawal by the Buyer as a rejection of the order and shall inform the Buyer accordingly at the e-mail address specified by him.
11.1.5 If the Buyer has withdrawn from the contract of sale after the goods have been delivered or after the Buyer has collected the goods, the provisions set out in Clause 11.6 of the Regulations shall apply.
11.2 Additional money-back guarantee by the Seller
11.2.1. After a period of 14 (fourteen) but not more than 30 (thirty) days from the date of delivery or collection of the goods, the Buyer shall be entitled to benefit from the Seller's additional money-back guarantee for the Buyer, provided that all the returned goods are in the authentic labels, protective bags and the original packaging, and that the single-use packaging is not damaged, i.e. the goods are not in the same condition as they were sold.
11.2.2 The Buyer must give notice of its intention to make use of this guarantee within 30 (thirty) calendar days of the date of delivery of the goods to the Buyer. The notification shall be sent by e-mail to info@lerochem.eu and must specify the goods to be returned.
11.2.3. If the notification is made within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, the provisions of Clause 11.1 of the Regulations shall apply.
11.2.4 If the notification is made after the expiry of the period of 14 (fourteen) calendar days, but no later than 30 (thirty) calendar days from the date of delivery of the goods to the Buyer, the Buyer shall bear all costs and risks associated with the return of the goods. In all cases, the goods must be returned to www.lerochem.eu before the expiry of the period of 30 (thirty) calendar days from the date of delivery or collection.
11.2.5 The Seller's additional money-back guarantee is not available for the following goods ordered:
11.2.5.1. gift vouchers;
11.2.5.2. packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
11.2.5.3. baby clothes;
11.2.5.4. toys, baby toys, baby care products;
11.2.5.5. goods which have been made to the Buyer's individual order or which are obviously tailored to the Buyer's needs or which, by their nature, cannot be returned to the Buyer after they have been delivered to the Buyer due to loss of merchantability, perishability or expiry;
11.2.5.6. goods in the N-18 range;
11.2.5.7 Footwear;
11.2.5.8. Clothing.
11.2.6 The procedure for the return of goods and refunds is set out in Clause 11.6 of the Rules.
11.3 Rules for the exchange and return of goods of satisfactory quality
11.3.1 The Buyer shall have the right to replace the purchased goods within 14 (fourteen) days from the date of delivery of the goods to him with similar goods of a different size, shape, shape, colour, model or complete set of goods. If a price difference arises as a result of the exchange, the Buyer shall pay the Seller in accordance with the recalculated prices. The Buyer's notification of his/her wish to exercise the right provided for in this clause of the Regulations, together with the specified returned goods, shall be sent by e-mail to info@berchem.lt.
11.3.2. If the Buyer does not like the shape, size, colour, model or completeness of the purchased goods, the goods shall be exchanged and returned in accordance with the "Retail Trade Rules" approved by the Government of the Republic of Lithuania Resolution No. 738 of 22 July 2014. Within the period provided for in Clause 11.3.1 of the Rules, the Buyer shall have the right to replace and return any goods not included in this list:
11.3.2.1. tobacco and tobacco products;
11.3.2.2. perfumery, cosmetics and toilet preparations;
11.3.2.3. photographic and cinematographic goods;
11.3.2.4. printed books, reproductions and other articles of the printing industry;
11.3.2.5. fabrics;
11.3.2.6. carpet floor coverings, other than carpets and rugs;
11.3.2.7. knitted underwear for men, boys, women or girls;
11.3.2.8. babies' garments;
11.3.2.9. tights, stockings, socks and other similar articles;
11.3.2.10. Men's, boys', women's or girls' sewn underwear, nightdresses, pyjamas and similar articles;
11.3.2.11. Brassières, girdles, corsets and similar articles;
11.3.2.12. pearls, precious stones, precious metals and articles thereof, excluding imitation jewellery;
11.3.2.13. machinery and mechanical appliances;
11.3.2.14. electrical machinery and apparatus, sound recording and reproducing apparatus and television video and sound recording and reproducing apparatus;
11.3.2.15. ground vehicles
11.3.2.16. ships, boats and floating installations
11.3.2.17. optical, photographic, cinematographic, measuring, control, medical or surgical instruments and apparatus;
11.3.2.18. clocks;
11.3.2.19. musical instruments;
11.3.2.20. arms and ammunition;
11.3.2.21. furniture, bedding, chandeliers;
11.3.2.22. toys, games, except sporting and fishing equipment;
11.3.2.23. works of art, collectors' items and antiques;
11.3.2.24. plants, animals and foodstuffs of suitable quality;
11.3.2.25. weighed and measured goods which have been specially prepared, cut, sliced, etc. at the request of the consumer.
11.3.3 Upon receipt of the Goods, the Seller undertakes to replace the Goods with the same Goods only in the shape, size, colour, model or completeness specified by the Buyer. If the Seller does not have suitable goods for replacement, the Seller shall refund the money paid for the goods to the Buyer. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the Buyer's wish to exercise this right, and if the Goods have not been returned by the Buyer to the Seller, the time limit provided for in this clause shall run from the date of the Goods' return to the Seller.
11.3.4 By accepting these Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.
11.3.5 The procedure for the return of Goods and monies is set out in clause 11.6 of the Conditions.
11.4 Rules for the exchange and return of goods of unsatisfactory quality
11.4.1. Defects of the sold goods shall be eliminated, low-quality goods shall be replaced and returned in accordance with the procedure set out in the Rules and taking into account the requirements of the legislation of the Republic of Lithuania.
11.4.2. If the Buyer has purchased goods of inadequate quality and has indicated this in the handover and acceptance document (if not, the provisions of Clause 11.3 of the Rules shall apply) or if the inadequate quality of the goods is manifested by a manufacturing defect present at the time of the purchase of the goods or by a failure to comply with the manufacturer's specifications, the Buyer may return the goods and, at its option, may demand:
11.4.2.1. the Seller to remedy the defects in the goods free of charge within a reasonable time if the defects can be remedied;
11.4.2.2. a corresponding reduction in the purchase price;
11.4.2.3. to replace the goods with goods of equivalent quality, unless the defects are minor or caused by the Buyer;
11.4.2.4. to refund the price paid and to withdraw from the contract of sale where the sale of goods of defective quality constitutes a material breach of the order.
11.4.3 The Buyer may choose only one of the remedies provided for in Clause 11.4.2 of the Conditions. The Buyer must express his choice when returning the goods. If, after the Buyer has chosen the remedy provided for in Clause 11.4.2, the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in Clause 11.4.2. The Buyer shall not be entitled to change the remedy chosen. The Buyer shall not be entitled to terminate the contract of sale if the defect in the goods is minor.
11.4.4 The Buyer must comply with the following conditions in order to return the goods:
11.4.4.1. notify the Seller by email to info@lerochem.eu, the notification must specify the goods to be returned;
11.4.4.2. provide the document of purchase of the goods, the warranty card (if issued);
11.4.4.3. submit a free-form request.
11.4.5 The Buyer may exercise the right to return goods of unsatisfactory quality within the quality guarantee period specified in the purchase document.
11.4.6. The Seller shall have the right not to accept the Buyer's returns if the Buyer does not comply with the return procedure set out in the Rules.
11.4.7 The Buyer shall pay for the cost of delivery of the goods and the cost of returning the goods, and the Seller, if satisfied that the goods have been returned for faulty quality, shall reimburse the Buyer for the cost of delivery and return, except for the exemptions set out in the Conditions. The return of goods shall be governed by Clause 11.6 of the Conditions.
11.4.8. money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the faulty quality of the Goods, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall be calculated as of the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.
11.4.9 No refunds shall be made for goods which have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or for an improper purpose.
11.4.10. Separate rules for the return of faulty goods may be set out in the guarantee vouchers (warranties) accompanying the goods.
11.5 Replacement and return of goods in the event of non-delivery
11.5.1.If the Buyer has been delivered the wrong goods, the Buyer must immediately, but no later than within 7 (seven) working days, inform the Seller by e-mail info@lerochem.eu or by calling +370 675 50384. The Seller undertakes to collect such goods and replace them with suitable goods at its own expense. In the event that the Seller does not have the goods ordered, the Seller shall refund to the Buyer the money paid for the goods(s). The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of cancellation, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall run from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.
11.5.2 The procedure for the return of Goods and monies is set out in clause 11.6 of the Conditions.
11.6 Return of Goods and Money
11.6.1 For goods purchased from www.lerochem.eu Partners, the Buyer must contact directly the specific Lerochem.eu Partner from whom the goods were purchased.
11.6.2 The right to return the goods may be exercised by the Buyer only if the time limit for returning the goods has not been missed. When returning the goods in the cases specified in Clauses 11.1 - 11.3 of the Rules, additional requirements apply: the goods have not been damaged or substantially changed in appearance, nor have they been used - all returned goods must have authentic labels, protective bags and original packaging.
11.6.3. All gifts that accompanied the purchased goods must be returned at the same time, unless the purchased goods are being returned for defects in their quality and the accompanying gifts have, by their nature, been consumed within the period between the purchase of the goods and the discovery of the defect in the goods or the expiry of the shelf-life of the accompanying gifts.
11.6.4 When returning the goods, the Buyer must provide the sender's address and pack the goods properly to prevent damage during shipment. The Seller will not refund any money for goods that have been damaged during shipment. The Seller shall not be liable for parcels which have been sent incorrectly packaged, with an incorrect address, or if they have been lost or damaged during the course of shipment.
11.6.5 If the Buyer has purchased a set of Goods on www.lerochem.eu, the Buyer must return the entire set of Goods to the Seller, i.e. the Buyer shall have the rights provided for the return of Goods only in respect of all the Goods contained in the set. In the event that any of the goods in the set does not meet the requirements set out in Clause 11.6.2 of the Regulations, the Seller shall have the right to refuse to accept the return of the whole set of goods.
11.6.6 The Buyer, having exercised the rights provided for in Clauses 11.1 to 11.5 of the Regulations, shall comply with the requirements for the return of the Goods set out in the Regulations and shall follow the procedures set out therein.
11.6.7 The Buyer may return the Goods by delivering them to the Seller's collection centres, by returning them by courier or by sending them by post. The Goods must be returned to the Seller at the address specified in the acknowledgement of receipt of the withdrawal notice sent by the Seller to the Buyer. The procedure and conditions of delivery of heavy goods (for quality assessment, replacement, repair or return) to the Seller shall be agreed between the Buyer and the Seller separately by telephone or by e-mail info@lerochem.eu, or the Buyer shall deliver the goods to the warehouse in Klaipėda himself.
11.6.8. If the Seller has delivered the goods to the Buyer's home and it is not possible to return the goods in one of these ways, the Seller shall collect the goods from the Buyer at its own expense.
11.6.9 If the Buyer has exercised the rights set out in Clauses 11.1, 11.3 to 11.5 of the Regulations, the money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification, and if the goods have not been returned by the Buyer to the Seller, the time limit set out in this Clause shall be calculated as of the date of the return of the goods to the Seller. If the Buyer has made use of the additional money-back guarantee, the Buyer shall be subject to a 30 (thirty) calendar day refund period starting from the date of return of the goods to the Seller.
11.6.10. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.
11.6.11. Upon exercise of the rights set out in Clauses 11.1 to 11.3 of the Terms and Conditions, the Buyer shall be refunded: the price of the Goods, the administrative fee, if applicable, and the delivery costs. Upon exercise of the rights set out in Clauses 11.4 to 11.5 of the Regulations, the Buyer shall be refunded: the price of the Goods, the administrative fee, if applicable, the delivery costs of the Goods, the cost of returning the Goods.
11.6.12. If the Buyer has chosen a delivery method other than the cheapest one offered by the Seller, the costs of the other delivery method chosen by the Buyer in excess of the costs of this method shall not be refunded.
11.6.13. The Seller shall have the right not to refund the Consumer until the Goods have been returned to the Seller and have been checked for compliance with Clause 11.6.2 of the Rules.
11.6.14. If a price difference arises from the exchange of Goods, the Buyer shall pay the Seller in accordance with the recalculated prices.
Responsibility
12.1 The Buyer shall be liable for the actions performed using www.lerochem.eu.
12.2 Once registered, the Buyer is responsible for the storage and/or transmission of his/her login data to third parties. If the services provided by www.lerochem.eu are used by a third party who logs into www.lerochem.eu using the Buyer's login details, the Seller shall treat that third party as the Buyer.
12.3 The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer's failure to read these Terms and Conditions and the Privacy Policy, notwithstanding the Seller's recommendations and obligations, even though the Buyer was given the opportunity to do so.
12.4 If www.lerochem.eu contains links to other third party websites, the Seller does not warrant that the information that can be viewed by clicking on these links is correct, complete or accurate. The third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. The Seller is under no obligation to verify the external information transmitted or stored or to detect illegal activities.
12.5 The Seller shall not be liable for the proper performance of obligations between the Buyer and the Seller's Partners whose goods or services the Buyer orders through www.lerochem.eu.
Marketing measures applied by the Seller
13.1 The Seller may, at its sole discretion, initiate various promotions or games on www.lerochem.eu.
13.2 In the course of certain promotions, the Seller may provide the Buyers with its own virtual money - Leuros, which can be used to pay for the goods purchased on www.lerochem.eu. Detailed information regarding the conditions and procedures for obtaining Leuros and using them to pay for goods is provided separately.
13.3 If the Buyer purchases a product for which the Seller additionally grants a certain amount of Leurs for the next purchase, and the Buyer exercises the right of withdrawal provided for in the Terms and Conditions, the amount of Leurs granted to the Buyer under the conditions set out above shall be cancelled.
13.4 If the Buyer has spent a certain amount of Leurs on the purchase of the Goods and the Buyer exercises the right of withdrawal provided for in these Terms and Conditions, the amount of Leurs spent shall be refunded to the Buyer. The Buyer can check the information about the amount of Leuros refunded in the Account "My lerochem.eu".
13.5 The Seller has the right to unilaterally, without prior notice, change the terms and conditions of promotions or games, as well as to cancel them. The Seller shall also have the right to unilaterally, without separate notice, change the conditions and procedures for receiving Leura and for using them to pay for goods, as well as to cancel them. Any modification or cancellation of the terms and conditions of the promotions and the procedure for the receipt and use of Leuros for the payment of the goods shall be effective as from the moment of the adoption of the modification (cancellation).
Exchange of information
14.1 The Seller shall, in accordance with these Terms and Conditions and the Privacy Policy, send all notices to the e-mail address or SMS message to the telephone number provided by the Buyer at the time of registration or when ordering goods.
14.2 The Buyer shall send all notifications and questions to the Seller at www.lerochem.eu via the contact means indicated in the "Contact" section.
Final provisions
15.1 These Terms and Conditions are made in accordance with the legislation of the Republic of Lithuania.
15.2 The law of the Republic of Lithuania shall apply to relations arising from these Terms and Conditions.
15.3 Any disagreements arising from the application of these Conditions shall be settled by negotiation. In the event of failure to reach an agreement within 20 (twenty) calendar days, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania.
15.4 In case the Buyer does not agree with the Seller's response to the Buyer's written complaint, the Buyer (natural person, consumer) may submit his/her request/complaint regarding the goods purchased at www.lerochem.eu to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 85 262 67 51, fax. (85) 279 1466, on the website www.vvtat.lt (as well as the territorial units of the State Consumer Rights Protection Service in the districts) - or by filling in the application form on the EGS platform https://ec.europa.eu/odr/.